Frequently Asked Questions
In these unprecedented times we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link (opens in new window) to Waltham Petcare Science Institute’s latest guidance on how to care for your pet during Covid-19.
Please check our FAQs list below to see if we have already answered your most common questions. If your questions are not answered, you can call us at 1 800 525 5273, or send us an email (opens in new window) (opens in new window) , and we will respond to your inquiry promptly.
The FAQs are organized in six major categories listed directly below. Click on one to see all the FAQs within that category or scroll through the page to view all questions.
Frequently Asked Questions
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Q:
What are my rebate options?
A:We have a few easy options. You can receive your rebate:
1) As a check sent in the mail.
2) As a deposit into your PayPal account.
3) As a prepaid Visa® gift card sent in the mail. (Dollar General customers only).
Q:How much will my rebate be?
A:If your rescue dog’s adoption fee was less than $200, we’ll pay whatever you spent. If your adoption fee was more than that, your rebate will be $200. It’s that simple!
Q:How quickly will I get my rebate?
A:It depends on the method you choose. After you receive an email confirming your qualification, it’ll take about three weeks to receive your check or prepaid Visa® gift card in the mail. If you select PayPal, you’ll get your rebate within 48 hours after you authorize the PayPal transaction.
Q:What if I don't get a rebate-confirmation email?
A:If you completed the entire application process but didn’t get a confirmation email from us, please check your spam, junk or clutter folders. If you still cannot locate a confirmation email, please reach out to us at [email protected].