Frequently Asked Questions
Please check our FAQs list below to see if we have already answered your most common questions. If your questions are not answered, you can send us an email (opens in new window) (opens in new window) , and we will respond to your inquiry promptly.
The FAQs are organized in six major categories listed directly below. Click on one to see all the FAQs within that category or scroll through the page to view all questions.
Frequently Asked Questions
- All Questions
- ESSENTIAL NEEDS
- ONE TRUE LOYALTY FAQ ABOUT MY ADOPTION AND RECEIPT
- ONE TRUE LOYALTY FAQ ABOUT MY PEDIGREE® PURCHASES
- ONE TRUE LOYALTY FAQ ABOUT MY REBATE
- ONE TRUE LOYALTY FAQ GENERAL QUESTIONS
- ADOPTION DRIVE
- DRY PRODUCT INGREDIENTS
- DRY PRODUCT DEVELOPMENT
- PEDIGREE FOUNDATION
- WALTHAM PETCARE SCIENCE INSTITUTE
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Should I use my phone or a computer to apply for the rebate?
You can use either, but a phone with a camera will make it super easy to submit your receipts.
What if there's a problem with any of my receipts?
Don’t worry! If we run into any issues with your adoption or PEDIGREE® product receipts (like we can’t read them or they have invalid dates, for example), we’ll send you an email and tell you exactly what we need. Just be sure that email doesn’t get stuck in your junk, spam or clutter folder; it will come from pedigree2024redeem@snippmedia.com.
What if I make a mistake while uploading a receipt?
No problem! Just email us at pedigree2024help@snippmedia.com and one of our team members will respond promptly.
What if I'm having trouble participating in the program?
Please email us at pedigree2024help@snippmedia.com. Include as many details as possible about the problem you’re having and one of our team members will get back to you as soon as they can.
What if I no longer want to participate in the program or receive emails from PEDIGREE®?
Simply click the unsubscribe button in any email we sent you to opt out of future communication.