Frequently Asked Questions
Please check our FAQs list below to see if we have already answered your most common questions. If your questions are not answered, you can send us an email (opens in new window) (opens in new window) , and we will respond to your inquiry promptly.
The FAQs are organized in six major categories listed directly below. Click on one to see all the FAQs within that category or scroll through the page to view all questions.
Frequently Asked Questions
- All Questions
- ESSENTIAL NEEDS
- ONE TRUE LOYALTY FAQ ABOUT MY ADOPTION AND RECEIPT
- ONE TRUE LOYALTY FAQ ABOUT MY PEDIGREE® PURCHASES
- ONE TRUE LOYALTY FAQ ABOUT MY REBATE
- ONE TRUE LOYALTY FAQ GENERAL QUESTIONS
- ADOPTION DRIVE
- DRY PRODUCT INGREDIENTS
- DRY PRODUCT DEVELOPMENT
- PEDIGREE FOUNDATION
- WALTHAM PETCARE SCIENCE INSTITUTE
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What are my rebate options?
We have a few easy options. You can receive your rebate:
1) As a check sent in the mail.
2) As a deposit into your PayPal account.
3) As a prepaid Visa® gift card sent in the mail. (Dollar General customers only).
How much will my rebate be?
If your rescue dog’s adoption fee was less than $200, we’ll pay whatever you spent. If your adoption fee was more than that, your rebate will be $200. It’s that simple!
How quickly will I get my rebate?
It depends on the method you choose. After you receive an email confirming your qualification, it’ll take about three weeks to receive your check or prepaid Visa® gift card in the mail. If you select PayPal, you’ll get your rebate within 48 hours after you authorize the PayPal transaction.
What if I don't get a rebate-confirmation email?
If you completed the entire application process but didn’t get a confirmation email from us, please check your spam, junk or clutter folders. If you still cannot locate a confirmation email, please reach out to us at pedigree2024help@snippmedia.com.