PEDIGREE® One True Loyalty FAQs:

Don't worry! If we run into any issues with your adoption or PEDIGREE® dog food receipts (like we can't read them or they have invalid dates, for example), we'll send you an email and tell you exactly what we need. Just be sure that email doesn't get stuck in your junk, spam or clutter folder. It will come from: pedigreeloyalty@petcare-us.mars.com.

Please note that pedigreeloyalty@petcare-us.mars.com is not monitored. If you have questions or need help, please email us at team@PedigreeLoyaltySupport.com.

No problem! Just email us at team@PedigreeLoyaltySupport.com and one of our team members will respond promptly.

Please email us at team@PedigreeLoyaltySupport.com. Include as many details as possible about the problem you’re having and one of our PEDIGREE® team members will get back to you as soon as they can.

Simply click the unsubscribe button in any email we sent you to opt out of future communication.

As long as you adopt from an authorized adoption center, you’re good to go. Our team knows who those organizations are and will reach out to you if we have any questions.

Your dog's adoption receipt must be dated between 12/28/20 and 2/28/21 to qualify.

Your adoption receipt must include the shelter or rescue program name; date of adoption; address and phone number of the organization; and how much you paid for your new pup.

That information is required for you to qualify for the adoption rebate, so please clearly write the organization's address and phone number on the adoption receipt before you send it to us.

We hope you're enjoying your new loyal companions! Please keep in mind that The PEDIGREE® One True Loyalty Program only covers one shelter dog adoption fee per owner, up to $200.

It's simple! All you have to do is purchase two (2) 15-lb. or larger bags of PEDIGREE® dry dog food from any retailer between 8/1/20 and 10/31/20. Keep your original receipts; you'll need to submit them as proof of purchase. If you haven't bought dog food yet, here's one of our more popular products that qualifies.

Your PEDIGREE® dog food receipt(s) must be dated between 12/28/20 and 2/28/21 to qualify.

Your receipt or receipts need to include the retailer's name, date of purchase, how many 15-lb. or larger bags of PEDIGREE® dog food you bought, and how much they cost. We need a clear picture or your entire receipt. Be sure it's in focus, well-lit and that we can see the whole thing. If it's too long to fit in one picture, you can fold it, but we have to be able to see all the information we mentioned above.

Absolutely! Once you start the simple rebate application process on PedigreeLoyalty.com, you'll be able to upload your PEDIGREE® dog food receipts one at a time. So, if you already have both of your receipts handy — along with your dog’s adoption receipt — now's the perfect time to get started! 

Yes, you can submit your receipt or receipts for qualifying purchases made through online retailers or online delivery services.

We have two easy options: 1) You can choose to receive your rebate as a check in the mail or 2) Opt to receive your adoption rebate via PayPal.

If your rescue dog's adoption fee was less than $200, we'll pay whatever you spent. If your adoption fee was more than that, your rebate will be $200. It's just that simple!

It depends on the method you choose. After you receive an email confirming your qualification, it'll take about three weeks to receive your check in the mail. If you select PayPal, you'll get your rebate within 48 hours after you authorize the PayPal transaction.

If you completed the entire application process but didn't get a confirmation email from us, please check your spam, junk or clutter folders.