PEDIGREE® One True Loyalty FAQs:

You can use either, but a phone with a camera will make it super easy to submit your receipts.

Don't worry! If we run into any issues with your adoption or PEDIGREE® product receipts (like we can’t read them or they have invalid dates, for example), we’ll send you an email and tell you exactly what we need. Just be sure that email doesn’t get stuck in your junk, spam or clutter folder. It will come from team@pedigreeloyalty.com.

No problem! Just email us at help@PedigreeLoyaltyRewards.com and one of our team members will respond promptly.

Please email us at help@PedigreeLoyaltyRewards.com. Include as many details as possible about the problem you’re having and one of our PEDIGREE® team members will get back to you as soon as they can.

Simply click the unsubscribe button in any email we sent you to opt out of future communication.

As long as you adopt from a reputable shelter or rescue program, you’re good to go. Our team knows who those organizations are and will reach out to you if we have any questions.

Dollar General customers get a head start on the One True Loyalty program and can adopt their new best friends between 5/1/22 and 12/31/22. Just keep in mind, you must adopt your dog and make your PEDIGREE® purchase within 120 days of each other and all receipts must be uploaded no later than 11:59:59 p.m. Eastern Time on 1/31/23. 

If you purchase your PEDIGREE® products at a different retailer, your purchase receipt(s) and dog’s adoption receipt must be dated between 7/1/22 and 10/31/22 and submitted by 11/30/22 to qualify. 

Your adoption receipt must include the shelter or rescue program name, date of adoption, address and phone number of the organization and how much you paid for your new pup. 

That information is required for you to qualify for the adoption rebate, so please clearly write the organization's address and phone number on the adoption receipt before you send it to us.

We hope you’re enjoying your new loyal companions! Please keep in mind that the PEDIGREE® One True Loyalty Program only covers one qualifying shelter dog adoption fee per household, up to $200. 

It’s simple! All you have to do is purchase $25 or more of qualifying PEDIGREE® products from Dollar General between 5/1/22 and 12/31/22. Keep your original receipts; you’ll need to submit them by 1/31/23 as proof of purchase.  

If you’re not a Dollar General customer, don’t worry! You can still participate by making your purchase from any other retailer between 7/1/22 and 10/31/22, as long as you submit your receipts no later than 11/30/22. 

If you shop at Dollar General, your PEDIGREE® product receipt(s) must be dated between 5/1/22 and 12/31/21 to qualify. If you shop at any other retailer, your receipt(s) must be dated between 7/1/22 and 10/31/22. 

Your receipt or receipts need to include the retailer’s name, date of purchase, which PEDIGREE® products you purchased and how much they cost. We need a clear picture of your entire receipt. Be sure it's in focus, well-lit and that we can see the whole thing. If it’s too long to fit in one picture, you can fold it, but we have to be able to see all the information we mentioned above. 

Absolutely! Once you start the simple rebate application process on PedigreeLoyalty.com, you’ll be able to upload your PEDIGREE® product receipts one at a time. So, if you already have your receipts handy — along with your dog’s adoption receipt — now’s the perfect time to get started! 

Yes, you can submit your receipt or receipts for qualifying purchases made through online retailers or online delivery services. 

We have a few easy options. You can receive your rebate:  

1) As a check sent in the mail. 

2) As a deposit into your PayPal account. 

3) As a prepaid Visa® gift card sent in the mail. (Dollar General customers only).

If your rescue dog’s adoption fee was less than $200, we’ll pay whatever you spent. If your adoption fee was more than that, your rebate will be $200. It’s that simple! 

It depends on the method you choose. After you receive an email confirming your qualification, it’ll take about three weeks to receive your check or prepaid Visa® gift card in the mail. If you select PayPal, you’ll get your rebate within 48 hours after you authorize the PayPal transaction. 

If you completed the entire application process but didn’t get a confirmation email from us, please check your spam, junk or clutter folders.