August 14, 2013
Since August 7th, a post alleging the PEDIGREE® Brand is responsible for the death of two dogs in the Tampa, Florida area has been circulating on Facebook. Like you, we were concerned to hear about this and we’d like to share with you what we know.
Here are the facts:
- The safety and well-being of pets is our top priority and we take every consumer inquiry seriously. We've been in contact with the consumer and we are continuing to fully investigate the situation.
- Our production records for the consumer’s product met all of our stringent quality standards. This is in addition to the more than 600 quality checks we perform in our factories each day, and why we have no reason to believe our food played any role in this unfortunate situation.
- The emotional and disturbing photo associated with this post is not a picture of the consumer's dog. In fact, this photo was shared by an individual unrelated to the situation and was taken more than two years ago. The dog in the photo is unrelated to this situation and unrelated to our food. Like you, we are disheartened to see this photo cause confusion among our dog-loving community but we're glad to report that the dog in the photo is doing fine. Click here to see where this photo originated.
- Consumers can continue to feed Pedigree to their dogs. We are confident that our food is safe and we feed it to our own pets.
At Pedigree, we're for all dogs. We encourage any consumer who has additional concerns to contact us directly at 1-800-525-5273 M-F 8 a.m. – 4:30 p.m. CT, contact us through our Web site or direct message us on Facebook.